Hybrid work is reshaping the workplace by moving from traditional return-to-office models to create a human-centered experience, community and purpose. This approach promotes well-being, meaningful collaboration, cultural alignment and strategic agility. Our employees are provided with a variety of work settings to choose from, including height-adjustable desks and ergonomic chairs to ensure comfort and allow for change of posture throughout the day.
We are also creating workspaces with controlled sensory input to support individual preferences and productivity, especially for those with sensitivities looking for a seamless transition between their home and office environments. Key elements of this approach include adjustable lighting, noise reduction measures such as acoustic felt in rooms and softer furniture materials, and personalized control over HVAC systems. Work cafes are equipped with coffee machines and filtered water. Some work sites also offer sparkling water and fresh fruit. Our workspaces also introduce calming respite areas such as prayer rooms and lactation rooms. Well-being webinars, meditation sessions and scent-free policies are offered as well. These initiatives aim to foster an inclusive and productive environment, demonstrating Sun Life's commitment to accommodating the diverse needs of its workforce.
We have programs that inspire our employees to take action on their physical well-being including health challenges, health coaching, smoking cessation programs and access to onsite gyms in several office locations and online fitness classes. The U.S. also offers Hinge Health, a digital musculoskeletal solution and care management programs through Teladoc Health (Diabetes, Hypertension, Weight Management programs). These wellness programs and amenities provide convenient ways for employees to stay active and healthy.
When it comes to health and family benefits, one size does not fit all. Across our regions, we seek to continuously ensure our benefits support the well-being of our employees and/or families, irrespective of identity or definition.
In terms of physical workplace safety, we continue to drive a range of safety initiatives to prevent accidents and reduce the risk of injury. These practices include:
- safety training,
- emergency preparedness plans,
- ergonomic workstations (chairs, headsets and height adjustable desks) that allow employees to use a workspace in a more comfortable, supportive manner,
- preventative measures for noise exposure in Canada,
- communication and ongoing engagement and
- ISO 45001:2018 certification (Sun Life Global Solutions India and Sun Life Philippines), an internationally-recognized framework for managing occupational health and safety risks.
We continue to foster workplace health and safety which includes:
- promoting employee engagement,
- employee training,
- risk assessments,
- preparing for emergencies through proactive planning and
- integrating occupational health (OHS) systems within our organization.
Sun Life has more than 1,100 safety ambassadors. Their role includes advocating for safety, physically inspecting the workplace, supporting employees during emergencies or medical incidents, and performing accident investigations. Safety ambassadors include mental health first aiders who are trained to provide initial support for those experiencing a mental health crisis.
As part of our proactive approach, we conduct internal health and safety inspections to identify potential hazards and prevent incidents.
Read our Canadian Health & Safety Commitment.
