The new portal automates previously manual processes and puts everything you need in one place. No more tracking down the right information. You’ll be able to get real-time coverage estimates, eligibility status and more – all with a few clicks. And that is just some of the possibilities.
Prevention and detection of fraud and abuse is in everyone's best interest.
Sun Life U.S. is operating normally. We are currently receiving and processing dental claims at typical volumes. Our administrative systems have not been affected.
If your dental office previously used the Change Healthcare clearinghouse, here are other methods to submit your claims to us:
Whether you are one of our current providers or interested in becoming a part of our network, please feel free to contact us by one of the methods below.
Dental claims or provider portal assistance:
Phone – 800-442-7742
PPO provider services:
Phone – 800-434-2638
Email – ppoinforequests@sunlife.com
Complete the following to receive more information about joining DHA
Prepaid provider services:
Phone – 800-443-2995
Email – PrepaidDental@sunlife.com
For administration maintenance such as, an address change or to update your phone number, please email dha@sunlife.com.
Dentist Guide
Access our latest dentist guide by visiting Dental Health Alliance and logging into our secure site.
Free language assistance is available for dental members in the state of California to ensure that residents with limited English language skills are able to access services available to all members.
Members can get an interpreter at no cost to talk to your doctor or health plan. To get an interpreter or to ask about written information in your language, first call your plan’s phone number at 800-443-2995. Someone who speaks your language can help you. If you need more help, call the HMO Help Center at 888-466-2219 (for prepaid dental), or the CA Dept. of Insurance at 800-927-4357 (for PPO dental).
Puede obtener la ayuda de un interpreter sin costo alguno para hablar con su médico o con su plan de salud. Par obtener la ayuda de un interprete o preguntar sobre información escita en español, primero llame al número do teléfono de su plan de salud al 800-443-2995. Alguien qu habla español puede ayudarle. Si nedesita ayuda adicional, llame al Centro de ayuda de HMO al 888-466-2219 (para odontología prepago), o llame al Departmento de Seguros de CA al 800-927-4357 (para odontología PPO).
Read more about additional languages
Read information on communications, nondiscrimation, & compliant notices
View patient’s benefit information online at your convenience.
With over 150 years of history, we’ve got you covered.
Group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA) in all states, except New York. In New York group insurance policies are issued by Sun Life and Health Insurance Company (U.S.) (Lansing, MI). Product offerings may not be available in all states and may vary depending on state laws and regulations.
#1394841049 06/24 (exp. 06/26)
