These topics are determined through a regular materiality assessment, in which we consult our stakeholders and analyze the evolving sustainability landscape. The results guide Sun Life’s sustainability efforts, ensuring that we act and report on the right topics. We last conducted a materiality assessment in 2024.
Helping more people achieve lifetime financial security and live healthier lives
Finances and health are deeply personal and reflect each individual’s circumstances. We believe in removing barriers to access by designing targeted and inclusive solutions, leveraging digital capabilities and providing personalized support.
Harnessing the power of our people, technology, data and insights to keep Client experiences relevant and impactful
When Clients feel truly understood and supported in personal areas such as finances and health, trust is built – strengthening relationships, driving loyalty and reinforcing confidence in every interaction.
Managing climate-related risks and opportunities builds long-term resilience.
Building long-term organizational resilience to climate impacts will enable us to deliver on our Purpose to help Clients achieve lifetime financial security and live healthier lives.
Investing in community solutions to global challenges.
Through focused philanthropic investments, we can help bridge gaps and contribute to stronger, healthier and more financially resilient communities.
Taking a whole health approach to supporting our employees.
When employees feel supported, we can maintain high performance, deliver excellent service to Clients and strengthen the resilience of our company.
Setting the foundation for a trusted and responsible business.
Having strong governance practices and behaving ethically at all levels of our organization is critical to Sun Life’s reputation. These practices ensure we operate – and are recognized – as a trusted and responsible business.
Respecting fundamental human rights across our business.
We strive to uphold human rights in our decisions regarding solution design, employee treatment, supply chain governance and general account investment management.
Creating a culture of belonging to strengthen our talent, enhance Client experiences and empower communities.
Inclusion and belonging are essential to our culture, core to our values and connected to long-term business objectives. We aim to deliver clear value for our colleagues, Clients and communities as we align with local needs and expectations.
Reconciliation through partnership and action in Canada.
We are on a path to build trusting and authentic relationships with Indigenous communities to better serve Indigenous Clients, employees and communities across Canada.
Transforming our business through innovation.
Through Client-driven innovation based on feedback and listening, and leveraging 160 years of expertise, our role can shift from service provider to a lifelong partner.
Empowering our people to thrive in a Purpose-driven culture.
Our focus on ‘Purpose, Performance and People’ aims to cultivate a workplace where our people feel inspired to do their best work. When our people are engaged and well-supported, everyone wins.
Strengthening Data security and Privacy.
Our approach to data privacy and security is comprehensive and proactive, enabling Clients to confidently use our products and services without hesitation, when and where they need it.
Advancing our Purpose through Responsible AI, with better experiences and better outcomes.
Sun Life is embracing the opportunities presented by AI to create personalized Client experiences, enhance operations and boost productivity, while enabling safe and responsible innovation.
Ensuring the integrity and stability of our operations.
We apply a multi-pronged approach to responsible procurement that sets ethical expectations for suppliers and supports risk management throughout our supply chain.
From climate risks to cyber threats, we’re strengthening our approach.
Proactively identifying, measuring, managing, monitoring and reporting risk is key to making our business more resilient. A risk management mindset helps us meet our financial commitments to Clients and protects our competitiveness over time.
Strengthening the resilience of our general account portfolio.
Sustainable investing can help us deliver on our Purpose of helping Clients achieve lifetime financial security and live healthier lives, while strengthening the resilience of our general account portfolio.
