Journey Design Researcher

Role

Do you like to ask “why”? Then you might excel as a Journey Design Researcher.

Journey Design Researchers conduct research to understand our users and their journeys across various touch points and channels. They do this by drawing insights from:

  • market data
  • client feedback
  • deep ethnographic research
  • analytics
  • internal knowledge banks
  • and experts

From these insights, they identify pain points and opportunities for improvements. They align design and business partners around a common understanding of current and emerging client needs.

Then, they work with CX and UX teams. Together they define, design, and test concepts to address these needs and optimize the user journeys.

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Life's brighter under the sun

We acknowledge that Sun Life operates in many Territories and Treaties around the world. Our Global headquarters in Toronto are on the traditional territory of the Huron-Wendat, Anishnaabeg, Haudenosaunee Confederacy and the Mississaugas of the Credit First Nations.


Today, Canada is still the home to many Indigenous, First Nations, Inuit, and Metis peoples from all across Turtle Island. We are grateful to have the opportunity to work in this territory. We offer this acknowledgment as a stepping stone towards honouring the original occupants, as a testimony to the oppression faced by Indigenous peoples, and our commitment to Indigenous communities and employees of Sun Life.

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