Journey Designer

Role

Are you a big-picture thinker? Do you enjoy the journey more than the destination? Do you like solving problems through design concepts? Then you could be a Journey Designer.

A Journey Designer's goal is to design seamless and unified end-to-end experiences for our users. That includes mapping out user needs, desires, and pain points. They do this with the help of research insights.

Then, they work with partners from across the business to explore concepts and co-create experiences. The goal is to use service design to remove barriers between the front-end and back-end experiences for our users.

Journey Designers explore, define and design experiences through frameworks such as:

  • competitive scans,
  • service blueprints,
  • journey maps,
  • storyboards, concepts,
  • iterative prototypes and user testing.
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Life's brighter under the sun

We acknowledge that Sun Life operates in many Territories and Treaties around the world. Our Global headquarters in Toronto are on the traditional territory of the Huron-Wendat, Anishnaabeg, Haudenosaunee Confederacy and the Mississaugas of the Credit First Nations.


Today, Canada is still the home to many Indigenous, First Nations, Inuit, and Metis peoples from all across Turtle Island. We are grateful to have the opportunity to work in this territory. We offer this acknowledgment as a stepping stone towards honouring the original occupants, as a testimony to the oppression faced by Indigenous peoples, and our commitment to Indigenous communities and employees of Sun Life.

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